SAFETY CONNECT SYSTEM UNABLE TO CONNECT TO CALL CENTER

DESCRIPTION

This may occur when the intensity of telephone radio frequency was very weak, PRL updates are required, or the safety connect system has a malfunction and a DTC is set.

INSPECTION PROCEDURE

PROCEDURE

1. CHECK COMMUNICATION SERVICE CONDITION

   
   

   1. Move the vehicle.

      
      

      1. If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

         OK
         Same problem does not occur.

   
   

   NG

   CHECK DTC Click here

   OK

   END

2. CHECK DTC

   
   

   1. Turn the power switch off.

   2. Connect the Techstream to the DLC3.

   3. Turn the power switch on (IG) and wait for 10 seconds.

   4. Turn the Techstream on.

   5. Perform "Health Check" and check for current DTCs Click here.

      Result
      Result Proceed to DTC is not output A DTC is output B

   
   

   B

   GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

   A

3. CHECK PRL UPDATE

   
   

   1. Check for PRL update Click here.

   2. Check if the same problem occurs again.

      OK
      Same problem does not occur.

   
   

   NG

   CHECK DCM OPERATION HISTORY Click here

   OK

   END

4. CHECK DCM OPERATION HISTORY

   
   

   1. Check "DCM Operation History" Click here.

      Result
      Result Proceed to Signal strength is weak (0 or 1) A Communication indicates "Fail" No problems with signal strength or communication B

      Tech Tips

      If there was a communication problem in the past but the communication is normal now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

   
   

   B

   END

   A

5. REPLACE DCM (TELEMATICS TRANSCEIVER)

   
   

   1. Replace the DCM (Telematics Transceiver) Click here.

      Note

      
      

      • The power switch must be off.

      • Do not swap the DCM (Telematics Transceiver) with one from another vehicle.

   
   

   NEXT

   PERFORM DCM ACTIVATION Click here