AUDIO AND VISUAL SYSTEM(w/ Multi-display) Confirm Cellular Phone Functionality

PROCEDURE

1. Click here

   CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      Table 1. Result

      Result	Proceed to
      Cellular phone is compatible	A
      Cellular phone is not compatible	B

      Tip:
      

      • It is important to check the cellular phone compatibility charts carefully:

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   
   • AClick here
   • B

     RECOMMEND COMPATIBLE CELLULAR PHONE

2. Click here

   CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Toyota Link services.)

   
   
   • NEXTClick here
3. Click here

   CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Toyota Link app has been downloaded.

      Table 2. Result

      Result	Proceed to
      Toyota Link app has been not downloaded	A
      Toyota Link app has been downloaded	B

   
   
   • AClick here
   • BClick here
4. Click here

   DOWNLOAD TOYOTA LINK APP

   
   

   1. Download the Toyota Link app.

      Table 3. Result

      Result	Proceed to
      App downloaded successfully	A
      App did not download successfully	B

      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Link app or resetting the customer's cellular phone.

   
   
   • AClick here
   • B

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

5. Click here

   CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Table 4. Result

      Result	Proceed to
      Sign in to app is successful	A
      Sign in to app is not successful	B

      Tip:

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   
   • AClick here
   • BClick here
6. Click here

   RECORD ERROR MESSAGES IF PRESENT

   
   
   • NEXTClick here
7. Click here

   CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Toyota Link account (e.g. dealer demo account).

      Table 5. Result

      Result	Proceed to
      Sign in using demo account is successful	A
      Sign in using demo account is not successful	B

      Tip:
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.

      • If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/Toyota Link or contact Toyota Link customer support for account status verification.

   
   
   • A

     CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

   • BClick here
8. Click here

   CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE

   
   

   1. Start the Toyota Link app on a known good cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the dealers demo account information.

      Table 6. Result

      Result	Proceed to
      Sign in to app is successful	A
      Sign in to app is not successful	B

      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

   
   
   • A

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   • B

     TOYOTA LINK SERVICES ARE CURRENTLY UNAVAILABLE

9. Click here

   CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

   
   

   1. Sign in to the Toyota Link app on the customer's cellular phone.

   2. Start a search app (e.g. Bing) within the Toyota Link app.

   3. Check that a search can be made.

      Table 7. Result

      Result	Proceed to
      App search is successful	A
      App search is not successful	B

   
   
   • A

     PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE (Click here)

   • BClick here
10. Click here

    RECORD ERROR MESSAGES IF PRESENT

    
    
    • NEXTClick here
11. Click here

    CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Toyota Link app on a known good cellular phone.

    2. Start a search app (e.g. Bing) within the Toyota Link app.

    3. Check that a search can be made.

       Table 8. Result

       Result	Proceed to
       App search is successful	A
       App search is not successful	B

       Tip:

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    
    • A

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    • B

      RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN