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VEHICLE BROUGHT TO WORKSHOP
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CUSTOMER PROBLEM ANALYSIS CHECK
Tech Tips
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In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
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Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
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The following 5 items are important points for problem analysis:
| What |
Vehicle model, system name |
| When |
Date, time, occurrence frequency |
| Where |
Road conditions |
| Under what conditions? |
Running conditions, driving conditions, weather conditions |
| How did it happen? |
Problem symptoms |
| NEXT |
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INSPECT AUXILIARY BATTERY VOLTAGE
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Measure the auxiliary battery voltage with the power switch off.
| Standard Voltage |
| 11 to 14 V |
If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.
| NEXT |
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INSPECT COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*
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Use the intelligent tester to check if the CAN communication system is functioning normally Click here.
| Result |
| Result |
Proceed to |
| DTC is not output |
A |
| DTC is output |
B |
|
| A |
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INSPECT COMMUNICATION FUNCTION OF LIN COMMUNICATION SYSTEM*
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Use the intelligent tester to check if the LIN communication system is functioning normally Click here.
| Result |
| Result |
Proceed to |
| DTC is not output |
A |
| DTC is output |
B |
|
| A |
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CHECK FOR DTC (MULTIPLEX NETWORK MASTER SWITCH ASSEMBLY)*
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Clear the DTCs Click here.
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Recheck for DTCs.
| Result |
| Result |
Proceed to |
| DTC B2312 is not output |
A |
| DTC B2312 is output |
B |
|
| A |
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CHECK FOR DTC (MAIN BODY ECU (MULTIPLEX NETWORK BODY ECU))*
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Clear the DTCs Click here.
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Recheck for DTCs.
| Result |
| Result |
Proceed to |
| DTC is not output |
A |
| DTC is output |
B |
|
| A |
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PROBLEM SYMPTOMS TABLE
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Refer to Problem Symptoms Table Click here.
| Result |
| Result |
Proceed to |
| Fault is not listed in Problem Symptoms Table |
A |
| Fault is listed in Problem Symptoms Table |
B |
|
| A |
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OVERALL ANALYSIS AND TROUBLESHOOTING*
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Terminals of ECU Click here
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Data List / Active Test Click here
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Operation Check Click here
| NEXT |
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REPAIR OR REPLACE
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CONFIRMATION TEST
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END
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