G-BOOK SYSTEM(w/o Telematics Transceiver) Communication Access Failed

PROCEDURE


  1. CHECK PROBLEM SYMPTOM


    1. Perform procedures indicated by the displayed message and check if problem symptom recurs.

      Displayed Message Cause Check Item
      A message is displayed indicating to try again after waiting for a while because the information cannot be retrieved due to a busy line, etc.
      • Cellular phone carrier is different than the setting

      • All lines are busy

      • PPP certification error

      • TCP connection error

      • No response from the G-BOOK center for a certain period of time after a request is sent

      • HTTP error

      • Other communication error

      Wait for a while, perform the operation again and check if the problem symptom recurs*1
      A message is displayed continuously indicating to try again after moving the vehicle because the center cannot be accessed, as the screen cannot be displayed due to a busy line, etc.
      A message is displayed indicating to try again because the information was not able to be retrieved Client verification failure
      A message is displayed indicating to check the cellular phone
      • Improper setting of the cellular phone

      • No available cellular phone number (e.g. no SIM card installed)

      Check that a call can be made using the cellular phone, perform the operation again and check if the problem symptom recurs
      A message is displayed indicating that a cellular phone is not connected No cellular phone is connected Reregister the cellular phone, perform the operation again and check if the problem symptom recurs
      A message is displayed indicating to move the vehicle to a communication service area as it is outside a service area
      • Vehicle is outside the communication service area

      • Service becomes unavailable during communication

      Go to step 2
      A message is displayed indicating that "Wi-Fi" connection failed "Wi-Fi" connection cannot be established Proceed to "Cannot Establish Wi-Fi Connection" in Navigation System

      Tech Tips

      *1: If this message is temporarily displayed, there is a problem with the radio wave signal conditions or the base station was busy. This is not a malfunction (inform the customer that this is not a malfunction and ask them to use the system as is).


    NEXT
  2. MOVE VEHICLE


    1. Move the vehicle.


      1. If the vehicle is outside the communication service area, move the vehicle into a communication service area, wait for a while and perform the operation again.

        Result
        Result Proceed to
        System does not return to normal. A
        System returns to normal. B

    B
    A
  3. CHECK CELLULAR PHONE MODEL


    1. Check the cellular phone model.


      1. Check that the cellular phone has both "Bluetooth" and internet connection functions.

        OK
        The cellular phone has both "Bluetooth" and internet connection functions.

        Tech Tips

        If the cellular phone does not have either a "Bluetooth" function or an internet connection function, inform the customer.


    NG
    OK
  4. CHECK "Bluetooth" SETTING PROCEDURE


    1. Check "Bluetooth" setting procedure.


      1. Check that the "Bluetooth" compatible cellular phone has been registered correctly.

        OK
        The "Bluetooth" compatible cellular phone has been registered correctly.

        Tech Tips

        When using the hands-free function of a "Bluetooth" compatible cellular phone, it is necessary to register the "Bluetooth" compatible cellular phone as a "Bluetooth" phone. Although the audio function of a cellular phone with the "Bluetooth" portable audio function may have already been registered, a separate hands-free registration is required.


    NG
    OK
  5. CHECK USAGE CONDITION


    1. Check that the vehicle and cellular phone meet the following conditions:


      • "Bluetooth" setting of the cellular phone is on.

      • The "Wi-Fi" setting of the cellular phone is off.

      • Operating system and software of the cellular phone are the latest versions.

      • There are no other radio wave emitting devices ("Wi-Fi" communication device, etc.) in the cabin.

    2. Select "G-BOOK.com" and check that G-BOOK.com screen is displayed.

      Result
      Result Proceed to
      G-BOOK.com cannot be accessed. A
      G-BOOK.com can be accessed. B

    B
    A
  6. REPLACE CELLULAR PHONE AND RECHECK


    1. Obtain the customer's consent and connect another "Bluetooth" compatible cellular phone.

      Tech Tips

      Register and connect a "Bluetooth" compatible cellular phone.


      1. Select "G-BOOK.com" and check that G-BOOK.com screen is displayed.

        Result
        Result Proceed to
        G-BOOK.com cannot be accessed. A
        G-BOOK.com can be accessed. B

        Tech Tips


        • If the customer's cellular phone has a problem, ask the customer to check the phone.

        • After this step has been completed, delete the cellular phone registered in this step.


    A
    B