Tech Tips
*: Use the GTS.
VEHICLE BROUGHT TO WORKSHOP
| NEXT |
|
CUSTOMER PROBLEM ANALYSIS CHECK
Tech Tips
In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:
| What | Vehicle model, system name |
| When | Date, time, occurrence frequency |
| Where | Road conditions |
| Under what conditions? | Running conditions, driving conditions, weather conditions |
| How did it happen? | Problem symptoms |
| NEXT |
|
INSPECT BATTERY VOLTAGE
Measure the battery voltage.
| Standard voltage |
|---|
| 11 to 14 V |
If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.
| NEXT |
|
INSPECT COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*
Use the GTS to check if the CAN communication system is functioning normally Click here.
| Result | ||||||
|---|---|---|---|---|---|---|
|
| B |
|
GO TO CAN COMMUNICATION SYSTEM Click here |
| A |
|
CHECK DTC AND FREEZE FRAME DATA*
Check for DTCs Click here.
Check for freeze frame data Click here.
Tech Tips
Record or print DTCs and freeze frame data if necessary.
| NEXT |
|
CLEAR DTC AND FREEZE FRAME DATA*
Clear the DTCs and freeze frame data Click here.
| NEXT |
|
PROBLEM SYMPTOMS TABLE
| Result | ||||||
|---|---|---|---|---|---|---|
|
| B |
|
Go to step 13 |
| A |
|
OVERALL ANALYSIS AND TROUBLESHOOTING*
Data List / Active Test Click here.
| Result | ||||||
|---|---|---|---|---|---|---|
|
| B |
|
Go to step 13 |
| A |
|
CHECK ECM CIRCUIT
Tech Tips
Refer to Terminals of ECM Click here.
| Result | ||||||
|---|---|---|---|---|---|---|
|
| B |
|
Go to step 13 |
| A |
|
CHECK FOR INTERMITTENT PROBLEMS
Tech Tips
Refer to Symptom Simulation Click here.
| NEXT |
|
CONDUCT PARTS INSPECTION
| NEXT |
|
IDENTIFY PROBLEM
| NEXT |
|
ADJUST AND/OR REPAIR
| NEXT |
|
CONDUCT CONFIRMATION TEST
| NEXT |
|
| END |