SAFETY CONNECT SYSTEM GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON

DESCRIPTION

If the red and green indicators fail to illuminate after the power switch is turned on (IG), the vehicle does not recognize the DCM (Telematics Transceiver). The DCM (Telematics Transceiver) connectors may have been disconnected or the DCM (Telematics Transceiver) is malfunctioning.

INSPECTION PROCEDURE

PROCEDURE


  1. HEALTH CHECK


    1. Turn the power switch off.

    2. Connect the Techstream to the DLC3.

    3. Turn the power switch on (IG) and wait for 10 seconds.

    4. Turn the Techstream on.

    5. Perform "Health Check" using the Techstream and check that Telematics (Safety Connect) is listed on "Health Check Result" Click here.

      Result
      Result Proceed to
      "Telematics" is displayed on the Techstream A
      "Telematics" is not displayed on the Techstream B

    B

    PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

    A

  2. CHECK DTC


    1. Turn the power switch off.

    2. Connect the Techstream to the DLC3.

    3. Turn the power switch on (IG) and wait for 10 seconds.

    4. Turn the Techstream on.

    5. Check current DTCs and history DTCs Click here.

      Result
      Result Proceed to
      DTC is not output A
      DTC is output B

    B

    GO TO DIAGNOSTIC TROUBLE CODE CHART Click here

    A

    CHECK FOR INTERMITTENT PROBLEMS Click here