G-BOOK SYSTEM PROBLEM SYMPTOMS TABLE
Tech Tips
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Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
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Inspect the fuses and relays related to this system before inspecting the suspected areas below.
| Symptom | Suspected Area | See page |
|---|---|---|
| After "Wait for a while." is displayed, the screen temporarily takes a long time to be displayed. | This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is). | - |
| "The lines are busy. Operate it after waiting for a while." is displayed. | Telephone calls are being restricted by the communication provider. Explain to the customer that they need to wait for a while before using the service. | - |
| "The lines are busy and it is not possible to display the desired content. Please try again (operate it again) after waiting for a while." is temporarily displayed. | This is caused when there is a problem with the radio wave signal conditions or when the base station is busy. This is not a malfunction (convince the customer that this is not a malfunction and ask them to use the system as is). | - |
| "The lines are busy and it is not possible to display the desired content. Please try again (operate it again) after waiting for a while." remains displayed. | Proceed to "Communication Access Failed". | |
| "The lines are busy and information was not able to be acquired." is displayed. | Wait for a while and perform the operation again in a different location. | - |
| Proceed to "Communication Access Failed". | ||
| "The lines are shut off and information was not able to be acquired." is displayed. | Proceed to "Communication Access Failed". | |
| "Information was not able to be acquired." is displayed. | Proceed to "Communication Access Failed". | |
| "Communication in preparation now. Wait for a while." is displayed. | The system is trying to detect the telematics transceiver. Wait for a while and perform the operation again. | - |
| Proceed to "Telematics Transceiver Malfunction". | ||
| "No response from the communication module. G-BOOK service is not available now." is displayed. | Proceed to "Telematics Transceiver Malfunction". | |
| "Outside the telephone call area. Move to the telephone call area and use it." is displayed. | Wait for a while and perform the operation again in a different location (within the communication service area). | - |
| Proceed to "Communication Access Failed". | ||
| "Because the time data is old, it is not possible to communicate. Receive GPS." is displayed. | Proceed to Problem Symptoms Table (GPS mark is not displayed) of the Navigation System section. | |
| If the GPS mark is displayed, wait for a while and perform the operation again in a different location. | - | |
| If the problem symptom is duplicated, replace the multi-media module receiver assembly. | ||
| "This service is not available because the microphone is not connected." is displayed. | Proceed to "Microphone Circuit between Microphone and Radio Receiver" of the Navigation System section. | |
| "Could not be registered to the bookmark." is displayed when registering a bookmark. | Proceed to Operation Check - Check Hard Disk Drive of the Navigation System section. | |
| Multi-media module receiver assembly | ||
| Hard disc | ||
| "Could not be deleted." is displayed when deleting a bookmark. | Proceed to Operation Check - Check Hard Disk Drive of the Navigation System section. | |
| Multi-media module receiver assembly | ||
| Hard disc | ||
| "Could not be edited." is displayed when editing a fixed phrase. | Proceed to Operation Check - Check Hard Disk Drive of the Navigation System section. | |
| Multi-media module receiver assembly | ||
| Hard disc | ||
| "Could not be deleted." is displayed when deleting the input history. | Proceed to Operation Check - Check Hard Disk Drive of the Navigation System section. | |
| Multi-media module receiver assembly | ||
| Hard disc |
| Symptom | Suspected Area | See page |
|---|---|---|
| G-BOOK announcement sound is not output. | Adjust the volume by referring to the owner's manual. G-BOOK announcement sound is not linked with the audio volume. | - |
| Symptom | Suspected Area | See page |
|---|---|---|
| "G-BOOK contract is needed. Ask a dealership how to apply for the G-BOOK service." is displayed. | Fill in the vehicle contract setting request form and contact the G-BOOK support center. | - |
| Symptom | Suspected Area | See page |
|---|---|---|
| "Please note that this service is not available now." is displayed. | Proceed to "G-BOOK Service cannot be Used". | |
| "Contract is not completed for this service. Complete the contract before use." is displayed. | Proceed to "G-BOOK Service cannot be Used". | |
| "Emergency call service is not available because the procedure to start the service has not been performed." is displayed. | Proceed to "G-BOOK Service cannot be Used". |
| Symptom | Suspected Area | See page |
|---|---|---|
| The indicator lights on the emergency call switch panel do not come on when the power switch is turned on (ACC). | Check that G-BOOK contract and procedure to start the emergency call service have been completed successfully. | - |
| Proceed to "Emergency Call Switch Indicator Circuit". | ||
| Illumination on the emergency call switch panel does not turn on. | Proceed to "Emergency Call Switch Illumination Circuit". | |
| The red indicator light on the emergency call switch panel comes on after the power switch is turned on (ACC). | The vehicle is outside the communication service area. Move the vehicle to a communication service area. | - |
| The red indicator light on the emergency call switch panel blinks after the power switch is turned on (ACC). | Check for DTCs. | |
| Turning the power switch on (ACC) will cause a manual maintenance check to start. | Proceed to DTC B15C5. | |
| The red indicator light on the emergency call switch panel does not blink after the power switch is turned on (ACC), but it blinks after the hybrid control system is started and the vehicle is driven. | Proceed to DTC B15C6. |
| Symptom | Suspected Area | See page |
|---|---|---|
| The G-BOOK center cannot be accessed even after a manual maintenance check is performed. | Check that the G-BOOK service is available. | - |
| Proceed to "Communication Access Failed". | ||
| The automatic maintenance check does not complete normally. | Perform a manual maintenance check. If it does not complete normally, refer to the symptom "The G-BOOK center cannot be accessed even after a manual maintenance check is performed". | - |
| The G-BOOK center cannot be accessed by pressing the emergency call switch. | Perform a manual maintenance check. If it does not complete normally, refer to the symptom "The G-BOOK center cannot be accessed even after a manual maintenance check is performed". | - |
| Symptom | Suspected Area | See page |
|---|---|---|
| The accessory meter assembly does not show a warning message even though a warning light turns on or the multi-information display indicates a warning. | Proceed to "Warning Notification Function Malfunction". | |
| The accessory meter assembly shows a warning message even though a warning light is not on and the multi-information display does not indicate a warning. | Proceed to "Warning Notification Function Malfunction". | |
| The accessory meter assembly shows a warning message different from the warning light or the multi-information display. | Proceed to "Warning Notification Function Malfunction". | |
| The same warning notification is repeated. | Proceed to "Warning Notification Function Malfunction". |
| Symptom | Suspected Area | See page |
|---|---|---|
| "Please note that this service is not available now." is displayed. | Proceed to "G-BOOK Service cannot be Used". | |
| "Contract is not completed for this service. Complete the contract before use." is displayed. | Proceed to "G-BOOK Service cannot be Used". |
| Symptom | Suspected Area | See page |
|---|---|---|
| When using the operator service, the other caller's voice cannot be heard. | Check if the navigation voice guidance is output normally. If not, refer to Navigation System. | |
| Proceed to "Received Voice Signal Circuit". | ||
| When using the operator service, noise occurs in the transmitted voice (caller's voice). | Proceed to "Transmitted Voice Signal Circuit". | |
| When using the operator service, voice cannot be transmitted (the other caller cannot hear the caller's voice). | Proceed to "Transmitted Voice Signal Circuit". |