NAVIGATION SYSTEM Cannot Establish Wi-Fi Connection

INSPECTION PROCEDURE

Note


  • Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Navigation System Click here.

  • For reference, "Wi-Fi" sensitivity displays approximately 4 bars when downloading a map update, etc., and 3 bars when performing G-BOOK communication.

PROCEDURE


  1. CHECK "Wi-Fi" CONNECTION SETTING


    1. Check that the following "Wi-Fi" connection setting conditions are met.


      • "Wi-Fi" connection setting is turned on

      • Communication setting is set to "Wi-Fi"


    NG
    OK
  2. CHECK ENVIRONMENT AND PROCEDURES


    1. Check the conditions and procedure for establishing a "Wi-Fi" connection, and perform "Wi-Fi" connection again.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      "Wi-Fi" connection cannot be established. B

      Tech Tips


      • As there may be wave interference, disconnect other "Wi-Fi" compatible devices or "Bluetooth" compatible devices before establishing a "Wi-Fi" connection.

      • A "Wi-Fi" connection can be established manually or automatically.

      • There are 3 ways to establish a manual connection: Connecting using simple setting, connecting by searching for a "Wi-Fi" access point and inputting a password, and connecting by inputting an SSID and password.

      • Even though an automatic connection is enabled, a connection can be established only when a "Wi-Fi" access point with the same SSID and password that were used for a previous connection exists.

      • It may not be possible to establish a "Wi-Fi" connection in a region other than the region where the vehicle was purchased.


    B
    A
  3. CHECK PORTABLE DEVICE


    1. Bring a portable device to be used to establish a "Wi-Fi" connection into the cabin and perform "Wi- Fi" connection again near the in-vehicle device.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      "Wi-Fi" connection cannot be established. B

      Tech Tips


      • Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.

      • Depending on the portable device, operation by the customer (Internet sharing, tethering settings, etc.) may be required each time a "Wi-Fi" connection is established.


    B
    A
  4. CHECK WORKING ENVIRONMENT


    1. Check that the GTS can be used in the working environment.

      Result
      Result Proceed to
      The GTS can be used in the working environment. A
      The GTS cannot be used in the working environment. B

    B
    A
  5. CHECK WAVE INTERFERENCE


    1. Check the wave interference while a "Wi-Fi" connection is established.


      1. Using the GTS, check ""Wi-Fi" Connection History" and proceed to the following step Click here.

        Result
        Result Proceed to
        "Received Signal Strength" is "-71dBm" or less. A
        "Data Rate" is "10Mbps" or less.
        "Packet Error Rate" is "5%" or more.
        None of the above. B

    B
    A
  6. DETERMINE CAUSE OF "Wi-Fi" CONNECTION FAILURE


    1. Determine the cause of "Wi-Fi" connection failure.


      1. Using the GTS, check ""Wi-Fi" Connection History" and proceed to the following step Click here.

        Result
        Result Cause Proceed to
        "Timeout" and "AP Connection Error (WPS)" are displayed. Portable device was not operated. A
        "Authentication Failure" and "AP Connection Error" are displayed. Wrong password was input on a portable device.
        "Authentication Failure" and "AP Connection Error (WPS)" are displayed.
        "Communication Error" and "AP Connection Error" are displayed. "Wi-Fi" connection failed as there were no corresponding portable devices near the vehicle due to a wrong SSID being input.
        "Communication Error" and "AP Connection Error (WPS)" are displayed. "Wi-Fi" connection failed as there were no corresponding portable devices near the vehicle.
        "Timeout" and "AP Connection Error" are displayed. There was no response as the portable device was turned off. B
        "Communication Error" and "AP Connection Error" are displayed. "Wi-Fi" connection failed as the portable device was turned off after searching for a "Wi-Fi" access point near the vehicle.
        "Communication Error" and "AP Connection Error (WPS)" are displayed.
        Any of the "Result" column items and "DHCP Connection Error" are displayed. Although a "Wi-Fi" connection has been established, there is a malfunction in a "Wi- Fi" compatible function. C
        Any of the "Result" column items and "DNS Connection Error" are displayed.
        Any of the "Result" column items and "HTTP Connection Error" are displayed.
        Any of the "Result" column items and "Other Error" are displayed.
        "Other Failure" and "AP Connection Error" are displayed. An error other than above occurred. D
        "Other Failure" and "AP Connection Error (WPS)" are displayed.

    B
    C
    D
    A
  7. CHECK CONDITION OF "Wi-Fi" ACCESS POINT


    1. Check the condition of portable device.

      Result
      Result Proceed to
      The power is off or tethering is turned off (access point). A
      Other than above. B

      Tech Tips


      • The head unit may not be able to connect to the access point due to the condition of the portable device (e.g., the power may not be turned on, tethering may be turned off, or the SSID (name of access point) may not be sent).

      • When the power of the portable device is turned off, tethering may be turned off.


    B
    A
  8. CHECK IF "Wi-Fi" ACCESS POINT IS DISCOVERED ON MANUAL SEARCH


    1. Check if the "Wi-Fi" access point is discovered on a manual search.

      Result
      Result Proceed to
      There are no search results and SSID is not sent (access point). A
      The device is detected via a network search. B

    B
    A
  9. PERFORM "Wi-Fi" CONNECTION IN OTHER PLACE


    1. Change the location to another place and perform "Wi-Fi" connection.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      Function cannot be stabilized. B
      Even though setting is performed, "Wi- Fi" connection cannot be established. C

      Note

      Bring the portable device close to the display of the system device.


    B
    C
    A