AUDIO AND VISUAL SYSTEM (for Radio and Display Type) Confirm Cellular Phone Functionality

INSPECTION PROCEDURE

PROCEDURE

1. CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

      Result

      Result	Proceed to
      Cellular phone is compatible	A
      Cellular phone is not compatible	B

      Tech Tips

      
      

      It is important to check the cellular phone compatibility charts carefully:

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   

   B

   RECOMMEND COMPATIBLE CELLULAR PHONE

   A

2. CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Toyota Link services.)

   
   

   NEXT

3. CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Toyota Link app has been downloaded.

      Result

      Result	Proceed to
      Toyota Link app has not been downloaded	A
      Toyota Link app has been downloaded	B

   
   

   B

   CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Click here

   A

4. DOWNLOAD TOYOTA LINK APP

   
   

   1. Download the Toyota Link app.

      Result

      Result	Proceed to
      Toyota Link app downloaded successfully	A
      Toyota Link app did not download successfully	B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Link app or resetting the customer's cellular phone.

   
   

   B

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   A

5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Result

      Result	Proceed to
      Sign in to app is successful	A
      Sign in to app is not successful	B

      Tech Tips

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   

   B

   CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Click here

   A

6. RECORD ERROR MESSAGES IF PRESENT

   
   

   NEXT

7. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Toyota Link account (e.g. dealer demo account).

      Result

      Result	Proceed to
      Sign in using demo account is successful	A
      Sign in using demo account is not successful	B

      Tech Tips

      
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.

      • If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com.au or contact Toyota Link customer support for account status verification.

   
   

   B

   CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE Click here

   A

   CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

8. CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE

   
   

   1. Start the Toyota Link app on a known good cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using a known good Toyota Link account (e.g. dealer demo account).

      Result

      Result	Proceed to
      Sign in to app is successful	A
      Sign in to app is not successful	B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

   
   

   B

   TOYOTA LINK SERVICES ARE CURRENTLY UNAVAILABLE

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

9. CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

   
   

   1. Sign in to the Toyota Link app on the customer's cellular phone.

   2. Start a search app (e.g. Bing or local search) within the Toyota Link app.

   3. Check that a search can be made.

      Result

      Result	Proceed to
      App search is successful	A
      App search is not successful	B

   
   

   B

   RECORD ERROR MESSAGES IF PRESENT Click here

   A

   PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

10. RECORD ERROR MESSAGES IF PRESENT

    
    

    NEXT

11. CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Toyota Link app on a known good cellular phone.

    2. Start a search app (e.g. Bing or local search) within the Toyota Link app.

    3. Check that a search can be made.

       Result

       Result	Proceed to
       App search is successful	A
       App search is not successful	B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    

    B

    RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN