SAFETY CONNECT SYSTEM PROBLEM SYMPTOMS TABLE

Tech Tips

Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
Inspect the fuses and relays related to this system before inspecting the suspected areas below.

Voice Guidance
Symptom	Suspected Area	See page
"Safety Connect failure detected, please contact your dealer" message is played.	Refer to HEALTH CHECK.	Click here
	Diagnostic Trouble Code Chart. (Red indicator has failed and cannot indicate a failure.)	Click here
"Safety Connect Activation Failed" message is played.	Wait for a while, then move to a different location and retry (try to find a location with better signal reception).	-
	Refer to HEALTH CHECK.	Click here
	Diagnostic Trouble Code Chart.	Click here
	Contact Telematics Service Provider to verify any network problems.	-
"Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played.	Wait for a while, then move to a different location and retry (try to find a location with better signal reception).	-
	Perform Vehicle Inquiry on Techstream and verify subscription status.	-
	Refer to UNABLE TO CONNECT TO CALL CENTER.	Click here
"Safety Connect is not active" message is played.	Perform Vehicle Inquiry on Techstream and verify subscription status.	-
"Safety Connect is not active" message is played.	Explain to the customer that the system is in deactive mode, and confirm whether or not they would like to change to active mode.	-

Indicator Condition
Symptom	Suspected Area	See page
Green indicator abnormal (Remains OFF)	Refer to DCM POWER SOURCE CIRCUIT	Click here
Green indicator abnormal (Remains OFF)	Refer to GREEN INDICATOR REMAINS OFF	Click here
Red indicator abnormal (Remains ON)	Refer to RED INDICATOR REMAINS ON	Click here
Green and red indicators abnormal (Remains OFF)	Refer to GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON	Click here
	Refer to DCM POWER SOURCE CIRCUIT	Click here
	DCM (Telematics Transceiver)	Click here
Green and red indicators blink simultaneously	Refer to GREEN AND RED INDICATORS BLINK SIMULTANEOUSLY	Click here