NAVIGATION SYSTEM Confirm Cellular Phone Functionality

INSPECTION PROCEDURE

PROCEDURE

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Check if the cellular phone is compatible (Refer to http://www.toyota.com/entune/).

      Result
      Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B

      Tech Tips

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   

   B

   RECOMMEND COMPATIBLE CELLULAR PHONE

   A

2. CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Entune App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Entune App Suite services.)

   
   

   NEXT

3. CONFIRM THE ENTUNE APP SUITE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Entune App Suite app has been downloaded.

      Result
      Result Proceed to Entune App Suite app has not been downloaded. A Entune App Suite app has been downloaded. B

   
   

   B

   CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE Click here

   A

4. DOWNLOAD ENTUNE APP SUITE APP

   
   

   1. Download the Entune App Suite app.

      Result
      Result Proceed to Entune App Suite app downloaded successfully. A Entune App Suite app was not downloaded successfully. B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune App Suite app or resetting the customer's cellular phone.

   
   

   B

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   A

5. CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Entune App Suite app on the customer's cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Result
      Result Proceed to Sign in to app is not successful. A Sign in to app is successful. B

      Tech Tips

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   

   B

   CHECK ENTUNE APP SUITE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE Click here

   A

6. RECORD ERROR MESSAGES IF PRESENT

   
   

   NEXT

7. CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE APP SUITE ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Entune App Suite app on the customer's cellular phone.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Entune App Suite account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B

      Tech Tips

      
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.toyota.com/entune/ or contact Entune App Suite customer support for account status verification.

   
   

   B

   CONFIRM ENTUNE APP SUITE SERVICES ARE AVAILABLE Click here

   A

   CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

8. CONFIRM ENTUNE APP SUITE SERVICES ARE AVAILABLE

   
   

   1. Start the Entune App Suite app on a known good cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using a known good Entune App Suite account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in to app is successful. A Sign in to app is not successful. B

      Tech Tips

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

   
   

   B

   ENTUNE APP SUITE SERVICES ARE CURRENTLY UNAVAILABLE

   A

   RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

9. CHECK ENTUNE APP SUITE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

   
   

   1. Sign in to the Entune App Suite app on the customer's cellular phone.

   2. Start a search app (e.g. Bing or local search) within the Entune App Suite app.

   3. Check that a search can be made.

      Result
      Result Proceed to App search is successful. A App search is not successful. B

   
   

   B

   RECORD ERROR MESSAGES IF PRESENT Click here

   A

   PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Click here

10. RECORD ERROR MESSAGES IF PRESENT

    
    

    NEXT

11. CHECK ENTUNE APP SUITE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Entune App Suite app on a known good cellular phone.

    2. Start a search app (e.g. Bing or local search) within the Entune App Suite app.

    3. Check that a search can be made.

       Result
       Result Proceed to App search is successful. A App search is not successful. B

       Tech Tips

       Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

    
    

    B

    RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    A

    RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN