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NAVIGATION SYSTEM Confirm Cellular Phone Functionality

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DTC Code DTC Name
  Confirm Cellular Phone Functionality
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PROCEDURE


  1. Click here

    CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY


    1. Check if the cellular phone is compatible (Refer to http://www.lexus.com.au/).

      Result
      Result Proceed to
      Cellular phone is compatible. A
      Cellular phone is not compatible. B
      Tip:

      It is important to check the cellular phone compatibility charts carefully:


      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.


    • AClick here
    • B

      RECOMMEND COMPATIBLE CELLULAR PHONE

  2. Click here

    CONFIRM CELLULAR PHONE SIGNAL


    1. A 3G or higher connection is required for proper Enform App Suite functionality. If a 3G or higher connection is not available, some apps may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

      Result
      Proceed to
      NEXT

  3. Click here

    CONFIRM THE ENFORM APP (COMPANION APP) IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE


    1. Turn the cellular phone on.

    2. Check that the Enform App (Companion app) has been downloaded.

      Result
      Result Proceed to
      Enform App (Companion app) has not been downloaded. A
      Enform App (Companion app) has been downloaded. B

  4. Click here

    DOWNLOAD ENFORME APP (COMPANION APP)


    1. Download the Enform App (Companion app).

      Result
      Result Proceed to
      Enform App (Companion app) downloaded successfully. A
      Enform App (Companion app) did not download successfully. B
      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Enform App (Companion app) or resetting the customer's cellular phone.


    • AClick here
    • B

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

  5. Click here

    CHECK PROBLEM SYMPTOMS


    1. Check the app type when the problem occurred.

      Result
      Result Proceed to
      for Enhanced Mode Incompatible A
      for Enhanced Mode Compatible B
      Tip:

      Infotainment Apps are divided by attributes into [Enhanced Mode Incompatible] or [Enhanced Mode Compatible] depending on application.

      Click herefor detailed information


  6. Click here

    CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE


    1. Start the Enform App on the head unit.

    2. Sign out of the account (if currently signed in).

    3. Sign in using the customer's account information.

      Result
      Result Proceed to
      Sign in to Enform App is not successful. A
      Sign in to Enform App is successful. B
      Tip:

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.


  7. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

  8. Click here

    CONFIRM THE HEAD UNIT WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)


    1. Start the Enform App on the head unit.

    2. Sign out of the customer's account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in using known good account is successful. A
      Sign in using known good account is not successful. B
      Tip:

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the head unit.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com.au/ or contact Enform customer support for account status verification.


    • A

      CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

    • BClick here
  9. Click here

    CONFIRM ENFORM SERVICES ARE AVAILABLE


    1. Start the Enform App on a head unit.

    2. Sign out of the account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in to Enform App is successful. A
      Sign in to Enform App is not successful. B

    • A

      PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLEClick here

    • B

      ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

  10. Click here

    CHECK ENFORM SEARCH FUNCTION ON HEAD UNIT


    1. Sign in to the Enform App on the head unit.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

      Result
      Result Proceed to
      Apps search is successful. A
      Apps search is not successful. B

  11. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

  12. Click here

    CHECK ENFORM SEARCH FUNCTION WITH KNOWN GOOD CELLULAR PHONE


    1. Sign in to the Enform App with a Enform App (companion app) installed to a known good cellular phone.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

      Result
      Result Proceed to
      Apps search is successful. A
      Apps search is not successful. B
      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.


    • A

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    • B

      RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

  13. Click here

    CONFIRM THE ENFORME APP (INFOTAINMENT APP) IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE


    1. Turn the cellular phone on.

    2. Check that the Enform App (Infotainment app) has been downloaded.

      Result
      Result Proceed to
      Enform App (Infotainment app) has not been downloaded. A
      Enform App (Infotainment app) has been downloaded. B

  14. Click here

    DOWNLOAD ENFORM APP (INFOTAINMENT APP)


    1. Download the Enform App (Infotainment app).

      Result
      Result Proceed to
      Enform App (Infotainment app) downloaded successfully. A
      Enform App (Infotainment app) did not download successfully. B
      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Enform App (Infotainment app) or resetting the customer's cellular phone.


    • AClick here
    • B

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

  15. Click here

    CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE


    1. Start the Enform App on the customer's cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using the customer's account information.

      Result
      Result Proceed to
      Sign in to Enform App is not successful. A
      Sign in to Enform App is successful. B
      Tip:

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.


  16. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

  17. Click here

    CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENFORM ACCOUNT (e.g. DEALER DEMO ACCOUNT)


    1. Start the Enform App on the customer's cellular phone.

    2. Sign out of the customer's account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in using known good account is successful. A
      Sign in using known good account is not successful. B
      Tip:

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit http://www.lexus.com.au/ or contact Enform customer support for account status verification.


    • A

      CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

    • BClick here
  18. Click here

    CONFIRM ENFORM SERVICES ARE AVAILABLE


    1. Start the Enform App on a known good cellular phone.

    2. Sign out of the account (if currently signed in).

    3. Sign in using a known good Enform account (e.g. dealer demo account).

      Result
      Result Proceed to
      Sign in to Enform App is successful. A
      Sign in to Enform App is not successful. B
      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.


    • A

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    • B

      ENFORM SERVICES ARE CURRENTLY UNAVAILABLE

  19. Click here

    CHECK ENFORM SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE


    1. Sign in to the Enform App on the customer's cellular phone.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

      Result
      Result Proceed to
      Apps search is successful. A
      Apps search is not successful. B

  20. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to
    NEXT

  21. Click here

    CHECK ENFORM SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE


    1. Sign in to the Enform App on a known good cellular phone.

    2. Start a search apps (e.g. Local Search) within the Enform App.

    3. Check that a search can be made.

      Result
      Result Proceed to
      Apps search is successful. A
      Apps search is not successful. B
      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.


    • A

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

    • B

      RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN