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AUDIO AND VISUAL SYSTEM Cannot Establish Wi-Fi Connection

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DTC Code DTC Name
  Cannot Establish Wi-Fi Connection
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CAUTION / NOTICE / HINT

Note:

When replacing the radio receiver assembly, always replace it with a new one.

If a radio receiver assembly which was installed to another vehicle is used, the following may occur:


  • A communication malfunction DTC may be stored.

  • The radio receiver assembly may not operate normally.

Tip:

Depending on the parts that are replaced during vehicle inspection or maintenance, performing initialization, registration or calibration may be needed. Refer to Precaution for Audio and Visual System.

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PROCEDURE


  1. Click here

    CHECK "Wi-Fi" CONNECTION SETTING


    1. Check that the following "Wi-Fi" connection setting conditions are met.


      • "Wi-Fi" connection setting is turned on

      • Communication setting is set to "Wi-Fi"

      Result
      Proceed to
      OK
      NG

  2. Click here

    CHECK ENVIRONMENT AND PROCEDURES


    1. Check the conditions and procedure for establishing a "Wi-Fi" connection, and perform "Wi-Fi" connection again.

      Tip:

      • As there may be wave interference, disconnect other "Wi-Fi" compatible devices (Miracast compatible devices) or "Bluetooth" compatible devices before establishing a "Wi-Fi" connection.

      • A "Wi-Fi" connection can be established manually or automatically.

      • There are 3 ways to establish a manual connection: Connecting using simple setting, connecting by searching for a "Wi-Fi" access point and inputting a password, and connecting by inputting an SSID and password.

      • Even though an automatic connection is enabled, a connection can be established only when a "Wi-Fi" access point with the same SSID and password that were used for a previous connection exists.

      • It may not be possible to establish a "Wi-Fi" connection in a region other than the region where the vehicle was purchased.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      "Wi-Fi" connection cannot be established. B

  3. Click here

    CHECK PORTABLE DEVICE


    1. Bring a portable device to be used to establish a "Wi-Fi" connection into the cabin and perform "Wi-Fi" connection again near the in-vehicle device.

      Tip:

      • Considering the radio wave environment around the vehicle, move the vehicle and establish a "Wi-Fi" connection.

      • Depending on the portable device, operation by the customer (Internet sharing, tethering settings, etc.) may be required each time a "Wi-Fi" connection is established.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      "Wi-Fi" connection cannot be established. B

  4. Click here

    CHECK WORKING ENVIRONMENT


    1. Check that the GTS can be used in the working environment.

      Result
      Result Proceed to
      The GTS can be used in the working environment. A
      The GTS cannot be used in the working environment. B

  5. Click here

    CHECK WAVE INTERFERENCE


    1. Check the wave interference while a "Wi-Fi" connection is established.


      1. Using the GTS and USB memory device, check ""Wi-Fi" Connection History" and proceed to the following step.

        Click here

      Result
      Result Proceed to
      "Received Signal Strength" is "-71 dBm" or less. A
      "Data Rate" is "10 Mbps" or less.
      "Packet Error Rate" is "5%" or more.
      None of the above. B

    • A

      ESTABLISH "Wi-Fi" CONNECTION IN AREA WITH LITTLE WAVE INTERFERENCE

    • BClick here
  6. Click here

    DETERMINE CAUSE OF "Wi-Fi" CONNECTION FAILURE


    1. Determine the cause of "Wi-Fi" connection failure.


      1. Using the GTS and USB memory device, check ""Wi-Fi" Connection History" and proceed to the following step.

        Click here

      Result
      Result Cause Proceed to
      "Timeout" and "AP Connection Error (WPS)" are displayed. Portable device was not operated. A
      "Authentication Failure" and "AP Connection Error" are displayed. Wrong password was input on a portable device.
      "Authentication Failure" and "AP Connection Error (WPS)" are displayed.
      "Communication Error" and "AP Connection Error" are displayed. "Wi-Fi" connection failed as there were no corresponding portable devices near the vehicle due to a wrong SSID being input.
      "Communication Error" and "AP Connection Error (WPS)" are displayed. "Wi-Fi" connection failed as there were no corresponding portable devices near the vehicle.
      "Timeout" and "AP Connection Error" are displayed. There was no response as the portable device was turned off. B
      "Communication Error" and "AP Connection Error" are displayed. "Wi-Fi" connection failed as the portable device was turned off after searching for a "Wi-Fi" access point near the vehicle.
      "Communication Error" and "AP Connection Error (WPS)" are displayed.
      Any of the "Result" column items and "DHCP Connection Error" are displayed. Although a "Wi-Fi" connection has been established, there is a malfunction in a "Wi- Fi" compatible function. C
      Any of the "Result" column items and "DNS Connection Error" are displayed.
      Any of the "Result" column items and "HTTP Connection Error" are displayed.
      Any of the "Result" column items and "Other Error" are displayed.
      "Other Failure" and "AP Connection Error" are displayed. An error other than above occurred. D
      "Other Failure" and "AP Connection Error (WPS)" are displayed.

    • A

      CHECK OPERATION OF PORTABLE DEVICE

    • B

      RECHARGE PORTABLE DEVICE

    • C

      REFER TO PROCEDURE FOR FUNCTIONS THAT USE "Wi-Fi" CONNECTION

    • D

      REPLACE RADIO RECEIVER ASSEMBLYClick here

  7. Click here

    CHECK CONDITION OF "Wi-Fi" ACCESS POINT


    1. Check the condition of portable device.

      Tip:

      • The head unit may not be able to connect to the access point due to the condition of the portable device (e.g., the power may not be turned on, tethering may be turned off, or the SSID (name of access point) may not be sent).

      • When the power of the portable device is turned off, tethering may be turned off.

      Result
      Result Proceed to
      The power is off or tethering is turned off (access point). A
      Other than above. B

  8. Click here

    CHECK IF "Wi-Fi" ACCESS POINT IS DISCOVERED ON MANUAL SEARCH


    1. Check if the "Wi-Fi" access point is discovered on a manual search.

      Result
      Result Proceed to
      There are no search results and SSID is not sent (access point). A
      The device is detected via a network search. B

    • A

      FOLLOW SETTING METHOD FOR EACH PORTABLE DEVICE IN ORDER TO SET ACCESS POINT TO BROADCAST SSID

    • BClick here
  9. Click here

    PERFORM "Wi-Fi" CONNECTION IN OTHER PLACE


    1. Change the location to another place and perform "Wi-Fi" connection.

      Note:

      Bring the portable device close to the display of the system device.

      Result
      Result Proceed to
      "Wi-Fi" connection can be established. A
      Function cannot be stabilized. B
      Even though setting is performed, "Wi-Fi" connection cannot be established. C

    • A

      END

    • B

      FUNCTION THAT USES "Wi-Fi" IS MALFUNCTIONING

    • C

      REPLACE RADIO RECEIVER ASSEMBLYClick here