AUDIO AND VISUAL SYSTEM Confirm Vehicle Headunit Functionality

PROCEDURE

1. Click here

   CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Check if the cellular phone is compatible (Refer to http://www.lexus.com.au/).

      Result
      Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B

      Tip:

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   
   • AClick here
   • B

     RECOMMEND COMPATIBLE CELLULAR PHONE

2. Click here

   CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Enform App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
3. Click here

   CONFIRM IF THE CUSTOMER'S CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

   
   

   1. Pair the customer's cellular phone to the vehicle.

      Result
      Result Proceed to Cellular phone is not successfully paired. A Cellular phone is successfully paired. B

   
   
   • AClick here
   • BClick here
4. Click here

   CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

   
   

   1. Check that a known good cellular phone can be paired to the customer's vehicle.

      Result
      Result Proceed to Cellular phone is successfully paired. A Cellular phone is not successfully paired. B

      Tip:

      For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

   
   
   • A

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   • BClick here

     GO TO STEP 13

5. Click here

   CONFIRM THE ENFORM APP [INFOTAINMENT APP] IS DOWNLOADED TO THE HEAD UNIT

   
   

   1. Check that the Enform App (Infotainment App) has been downloaded to the head unit.

      Result
      Result Proceed to Enform App (Infotainment App) has not been downloaded to the head unit. A Enform App (Infotainment App) has been downloaded to the head unit. B

   
   
   • A

     DOWNLOADS THE ENFORM APP [INFOTAINMENT APP] TO THE HEAD UNIT

   • BClick here
6. Click here

   CHECK ENFORM APP FUNCTION WHEN PAIRED

   
   

   1. Proceed to the appropriate section based on the customer concern in the table below.

      Result
      Result Proceed to Head unit data apps (e.g. Local search) do not function properly. A Head unit internet radio apps do not function properly. B

      Tip:

      This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

   
   
   • AClick here
   • BClick here
7. Click here

   CHECK DATA APPS FUNCTION ON THE HEAD UNIT

   
   

   1. Make sure that the customer's cellular phone is paired with the vehicle.

   2. Start an Local Search app on the head unit.

   3. Check if a search can be made.

      Result
      Result Proceed to Head unit data apps does not function properly. A Head unit data apps functions properly. B

   
   
   • AClick here
   • B

     END (NO PROBLEM WAS FOUND)

8. Click here

   RECORD ERROR MESSAGES IF PRESENT

   Result
   Proceed to NEXT

   
   
   • NEXTClick here
9. Click here

   CHECK ENFORM SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

   
   

   1. Make sure that a known good cellular phone is paired with the vehicle.

   2. Start an Local Search app on the head unit.

   3. Check if a search can be made.

      Result
      Result Proceed to Head unit data apps functions properly. A Head unit data apps does not function properly B

      Tip:

      For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

   
   
   • A

     RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

   • BClick here

     GO TO STEP 13

10. Click here

    CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE

    
    

    1. Make sure that the customer's cellular phone is paired with the vehicle.

    2. Start an internet radio apps on the head unit.

    3. Check that the audio can be heard through the vehicle's speakers.

       Result
       Result Proceed to Head unit internet radio apps does not function properly. A Head unit internet radio apps functions properly. B

    
    
    • AClick here
    • B

      END (NO PROBLEM WAS FOUND)

11. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    
    • NEXTClick here
12. Click here

    CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

    
    

    1. Make sure that a known good cellular phone is paired with the vehicle.

    2. Start an internet radio apps on the head unit.

    3. Check that the audio can be heard through the speakers.

       Result
       Result Proceed to Head unit internet radio apps does not function properly using a known good cellular phone. A Head unit internet radio apps functions properly using known good cellular phone. B

       Tip:

       For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

    
    
    • AClick here
    • B

      RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

13. Click here

    PERFORM ENFORM APP RESET PROCEDURE

    
    

    1. Perform Enform App reset procedure.

       Click here

       Result
       Result Proceed to The problem symptom has been repaired. A The problem symptom has not been repaired. B

    
    
    • A

      END

    • B

      PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLEClick here