NAVIGATION SYSTEM Confirm Cellular Phone Functionality

PROCEDURE

1. Click here

   CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

   
   

   1. Check if the cellular phone is compatible (Refer to http://www.toyota.com.au/owners).

      Result
      Result Proceed to Cellular phone is compatible. A Cellular phone is not compatible. B

      Tip:

      It is important to check the cellular phone compatibility charts carefully:

      
      

      • Some apps may only work on cellular phones.

      • Some apps may only work when paired to a vehicle.

      • Some cellular phones do not support all features.

   
   
   • AClick here
   • B

     RECOMMEND COMPATIBLE CELLULAR PHONE

2. Click here

   CONFIRM CELLULAR PHONE SIGNAL

   
   

   1. A 3G or higher connection is required for proper Toyota Link functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Toyota Link services.)

      Result
      Proceed to NEXT

   
   
   • NEXTClick here
3. Click here

   CONFIRM THE TOYOTA LINK APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

   
   

   1. Turn the cellular phone on.

   2. Check that the Toyota Link app has been downloaded.

      Result
      Result Proceed to Toyota Link app has not been downloaded. A Toyota Link app has been downloaded. B

   
   
   • AClick here
   • BClick here

     GO TO STEP 5

4. Click here

   DOWNLOAD TOYOTA LINK APP

   
   

   1. Download the Toyota Link app.

      Result
      Result Proceed to Toyota Link app downloaded successfully. A Toyota Link app did not download successfully. B

      Tip:

      Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Toyota Link app or resetting the customer's cellular phone.

   
   
   • AClick here
   • B

     REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

5. Click here

   CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using the customer's account information.

      Result
      Result Proceed to Sign in to app is not successful. A Sign in to app is successful. B

      Tip:

      The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

   
   
   • AClick here
   • BClick here
6. Click here

   RECORD ERROR MESSAGES IF PRESENT

   Result
   Proceed to NEXT

   
   
   • NEXTClick here
7. Click here

   CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD TOYOTA LINK ACCOUNT (e.g. DEALER DEMO ACCOUNT)

   
   

   1. Start the Toyota Link app on the customer's cellular phone.

   2. Sign out of the customer's account (if currently signed in).

   3. Sign in using a known good Toyota Link account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in using known good account is successful. A Sign in using known good account is not successful. B

      Tip:
      

      • The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

      • Upon completion of this procedure, be sure to sign out of the known good account on the customer's cellular phone.

      • If sign in using a known good account is successful, the customer's account has a problem. Instruct the customer to visit https://www.toyota.com.au/owners/toyotalink or contact Guest Experience Centre (call 1-800-869-682) for account status verification.

   
   
   • A

     CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

   • BClick here
8. Click here

   CONFIRM TOYOTA LINK SERVICES ARE AVAILABLE

   
   

   1. Start the Toyota Link app on a known good cellular phone.

   2. Sign out of the account (if currently signed in).

   3. Sign in using a known good Toyota Link account (e.g. dealer demo account).

      Result
      Result Proceed to Sign in to app is successful. A Sign in to app is not successful. B

      Tip:

      For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

   
   
   • A

     REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

   • B

     TOYOTA LINK SERVICES ARE CURRENTLY UNAVAILABLE

9. Click here

   CHECK TOYOTA LINK SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

   
   

   1. Sign in to the Toyota Link app on the customer's cellular phone.

   2. Start a search app (e.g. Local Search) within the Toyota Link app.

   3. Check that a search can be made.

      Result
      Result Proceed to App search is successful. A App search is not successful. B

   
   
   • A

     PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLEClick here

   • BClick here
10. Click here

    RECORD ERROR MESSAGES IF PRESENT

    Result
    Proceed to NEXT

    
    
    • NEXTClick here
11. Click here

    CHECK TOYOTA LINK SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

    
    

    1. Sign in to the Toyota Link app on a known good cellular phone.

    2. Start a search app (e.g. Local Search) within the Toyota Link app.

    3. Check that a search can be made.

       Result
       Result Proceed to App search is successful. A App search is not successful. B

       Tip:

       For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

    
    
    • A

      REBOOT CUSTOMER'S CELLULAR PHONE AND TRY AGAIN

    • B

      REBOOT KNOWN GOOD CELLULAR PHONE AND TRY AGAIN