REAR SEAT ENTERTAINMENT SYSTEM HOW TO PROCEED WITH TROUBLESHOOTING

DTC Code	DTC Name
	HOW TO PROCEED WITH TROUBLESHOOTING

CAUTION / NOTICE / HINT

Tech Tips

Use the following procedure to troubleshoot the rear seat entertainment system.
*: Use the GTS.

PROCEDURE

VEHICLE BROUGHT TO WORKSHOP

Result

Proceed to
NEXT

CUSTOMER PROBLEM ANALYSIS

When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.

The following 5 items are important points for problem analysis:

What	Vehicle model, system name
When	Date, time, occurrence frequency
Where	Road conditions
Under what conditions?	Driving conditions, weather conditions
How did it happen?	Problem symptoms

Result

Proceed to
NEXT

INSPECT BATTERY VOLTAGE

Measure the battery voltage.

Standard Voltage
11 to 14 V

Tech Tips

If the voltage is below 11 V, recharge or replace the battery before proceeding to the next step.

Result

Proceed to
NEXT

CHECK CABIN

Check that condensation is not likely to occur in the cabin, and that the temperature is not high or extremely low in the cabin.

OK
Condensation is not likely to occur and the temperature is not high or extremely low.

Tech Tips

A humid cabin and a rapid change in temperature may lead to condensation. Condensation in the cabin may cause a short circuit.
The audio and visual system may not operate normally when the cabin temperature is -20°C (-4°F) or lower, or 65°C (149°F) or higher.

Result

Proceed to
OK
NG

SET CABIN TO APPROPRIATE TEMPERATURE

CHECK FOR DTC*

Refer to DTC Check / Clear.

Click here

Result

Result	Proceed to
DTCs are output.	A
DTCs are not output.	B

Tech Tips

If further diagnosis is necessary recheck for DTCs using the "System Check Mode" screen.

Click here

GO TO STEP 9 Click here

DTC CLEAR*

Refer to DTC Check / Clear.

Click here

Tech Tips

The present DTCs may not indicate actual malfunctions depending on the vehicle operating conditions.

Result

Proceed to
NEXT

RECHECK FOR DTC*

Refer to DTC Check / Clear.

Click here

Result

Result	Proceed to
DTCs are output.	A
DTCs are not output.	B

Tech Tips

Even if the malfunction symptoms are not confirmed, check for DTCs. This system stores history DTCs.
If further diagnosis is necessary, recheck the "System Check Mode" screen.

Click here
Read the DTCs and perform troubleshooting accordingly.

PROBLEM SYMPTOMS TABLE Click here

DIAGNOSTIC TROUBLE CODE CHART

Find the output code in Diagnostic Trouble Code Chart.

Click here

Result

Proceed to
NEXT

GO TO STEP 11 Click here

PROBLEM SYMPTOMS TABLE

Refer to Problem Symptoms Table.

Click here

Result

Result	Proceed to
Fault is not listed in Problem Symptoms Table.	A
Fault is listed in Problem Symptoms Table.	B

Tech Tips

If the symptoms do not recur and no DTCs are output, attempt to reproduce the symptoms.

Click here

GO TO STEP 11 Click here

PERFORM TROUBLESHOOTING BASED ON MALFUNCTION SYMPTOM

Refer to Terminals of ECU.

Click here

Result

Proceed to
NEXT

CHECK CIRCUIT

Adjust, repair or replace as necessary.

Result

Proceed to
NEXT

RECHECK FOR DTC*

After clearing DTCs, recheck for DTCs.

Result

Proceed to
NEXT

PERFORM CONFIRMATION TEST

Result

Proceed to
NEXT

END