TELEMATICS SYSTEM(w/ Telematics Transceiver), Diagnostic DTC:B15E9

DTC Code DTC Name
B15E9 Telematics Communication Malfunction

DESCRIPTION

This DTC will be stored when any of the following conditions are met:


DTC No. DTC Detection Condition Trouble Area
B15E9 Communication processing error G-BOOK center

PROCEDURE


  1. CHECK CONNECTION


    1. Check the connection to the G-BOOK center.


      1. Turn the engine switch on (ACC) and wait 1 minute.

      2. Select "G-BOOK.com" and check that the G-BOOK.com screen is displayed.

        Tech Tips

        If the G-BOOK.com screen is displayed, select "Renew" to check if it is possible to access G-BOOK.com.

        Result
        Result Proceed to
        G-BOOK.com can be accessed A
        G-BOOK.com cannot be accessed B

    B

    GO TO PROBLEM SYMPTOMS TABLE Click here

    A

  2. PERFORM MANUAL MAINTENANCE CHECK


    1. Move the vehicle into a communication service area. Wait for a while and perform a manual maintenance check Click here.

      Result
      Result Proceed to
      Manual maintenance check does not complete normally A
      Manual maintenance check completes normally B

      Tech Tips

      If the manual maintenance check completes normally, clear past DTCs (this problem was caused by DTCs stored due to past environmental factors).


    B

    END

    A

  3. CONTACT G-BOOK SUPPORT CENTER


    1. Contact the G-BOOK support center.


      1. Contact the G-BOOK support center and inform them of the following:


        • Symptom: G-BOOK.com can be accessed but the manual maintenance check does not complete normally.

        Tech Tips

        The G-BOOK support center will perform an investigation and provide the results.


    NEXT

    FOLLOW INSTRUCTIONS PROVIDED BY G-BOOK SUPPORT CENTER